Contact support
The NorthEdge AI support team can answer questions about profiles, deposits, withdrawals, charts, and AI-supported features. Assistance is available through the listed channels and is not personal investment advice or a guarantee of returns.
Practical help for account and access questions
Contact the team from the email connected to your account and describe the issue clearly, whether it relates to registration, payments, or platform use. Relevant screenshots can provide useful context. Sharing complete information may reduce follow-up and help the team assess the request more efficiently.
Issues involving active orders or withdrawals awaiting completion may be prioritised where possible. For your protection, unsolicited messages will never request your complete password or two-factor authentication codes.
If you have not yet registered, the initial setup generally takes a few minutes, and you can return later if questions arise. The FAQ provides general details on charges, account protection, and supported markets.
Choose a descriptive subject such as “Withdrawal under review,” “Two-factor access,” or “Fees question.” An initial reply often arrives within several hours, although verification checks and high-volume periods can cause delays; further information is shared when the status changes.
